Course Overview Of Service Now Online Training :

ServiceNow is one of the leading platforms for IT service management (ITSM), providing powerful tools for managing IT workflows. As a ServiceNow Architect, you will be responsible for designing,
configuring, and implementing ServiceNow solutions that address complex business needs. Our ServiceNow Architect Online Training equips you with the skills to become a top-tier ServiceNow expert.

 What Will You Learn?

•  Comprehensive Curriculum: Our training covers the entire spectrum of ServiceNow architecture, from configuration to integration and implementation
•  Experienced Trainers: Learn from certified ServiceNow professionals who bring real-world insights and practical knowledge
•  Hands-On Experience: Engage in practical projects and real-world case studies to gain the
  expertise needed to design and implement ServiceNow solutions
•  Certification Preparation: Our course is aligned with the ServiceNow Certified System Architect certification exam
•  Flexible Learning Options: Learn at your own pace with lifetime access to course materials and recorded sessions
•  Career Support: Get resume-building tips interview preparation, and job placement assistance from our dedicated career support team

          EnrollNow And Become Service Now Expert

Prerequisites for ServiceNow Architect Online Training:

1.  Basic Understanding of IT Service Management (ITSM)

• Familiarity with key ITSM processes, such as Incident Management, Change Management, and Problem Management

• Understanding of service delivery, workflow automation, and service catalog management

• Prior experience working with ServiceNow modules is recommended

• Basic knowledge of ServiceNow configuration, including creating forms, business rules, and UI policies

• Understanding ITIL principles, particularly as they relate to ServiceNow (e.g., service lifecycle, problem management, change management)

• ITIL certification is beneficial but not required

• General knowledge of cloud computing concepts and service models (e.g., SaaS, PaaS)

• Experience working with cloud environments is an advantage

• Familiarity with JavaScript or GlideScript (ServiceNow’s server-side scripting language)

• Basic understanding of API integration, including RESTful web services and SOAP for integration modules

• Understanding data import/export processes using import sets and data transformation rules in ServiceNow

• Familiarity with LDAP integration and external system integrations is advantageous

• Understanding of basic roles and responsibilities of a System Administrator in a ServiceNow environment

• Familiarity with role-based access control (RBAC) and basic security practices in cloud platforms

Why Choose Us For Service Now Architect Online Training ?

1.  Expert-Led Training

Learn from certified ServiceNow professionals with years of hands-on experience. Our instructors bring valuable practical knowledge and real-world insights to help you master ServiceNow architecture and become a skilled practitioner in the field.

2.  Comprehensive Curriculum

Our training covers all critical areas, including ServiceNow configuration, integration, ITSM, and platform security. Whether you’re a beginner or aiming for advanced mastery, our course ensures you understand both foundational concepts and complex topics, equipping you to tackle real-world challenges.

3.  Hands-On Learning

Gain practical experience through real-world case studies, simulations, and hands-on projects. Reinforce your learning by solving actual problems and applying the concepts in a realistic context, making you job-ready from day one.

4.  Certification Preparation

Our course is tailored to help you achieve ServiceNow Certified System Architect status. We offer exam tips, practice tests, and career resources to guide you through the certification exam, boosting your confidence and helping you advance your career.

Access course materials at your convenience with self-paced learning. Whether you’re working full-time or managing other commitments, our flexible schedule allows you to learn at your own pace and on your own time.

ServiceNow Architect Course Content :

 Module 1: Introduction to ServiceNow Architecture

• Overview of ServiceNow platform and its architecture
• Key ServiceNow components: ServiceNow ITSM, ITOM, ITBM, HR Service Delivery, and Security Operations
• Understanding ServiceNow’s multi-instance architecture
• ServiceNow architecture best practices and deployment models

 Module 2: ServiceNow Configuration & Customization

• Detailed guide to configuring ServiceNow modules and workflows
• Customizing forms, UI policies, client scripts, and business rules
• Setting up service catalogs and designing approval workflows
• Advanced configuration techniques for automating business processes in ServiceNow

 Module 3: ServiceNow Integration and Data Management

• ServiceNow integration methods: REST APIs, SOAP, and Web Services
• Understanding ServiceNow IntegrationHub for system integration
• Data management techniques, including import sets, data transformation, and LDAP integration
• Integrating third-party applications with ServiceNow, including CRM, ERP, and other enterprise systems

 Module 4: ServiceNow ITSM Implementation

• In-depth study of ITSM modules: Incident Management, Problem Management, Change Management, Request Management, and Knowledge Management
• Designing and configuring ITSM workflows and automating service delivery
• Implementing self-service portals and knowledge bases
• Reporting and analytics for ITSM processes in ServiceNow

 Module 5: ServiceNow Security Operations and Risk Management

• Designing Security Incident Response workflows and Vulnerability Response modules
• Best practices for Security Operations in ServiceNow
• Understanding Risk Management capabilities and configuring risk and audit processes
• Integrating third-party security tools with ServiceNow

 Module 6: ServiceNow ITOM and Automation

• Configuring IT Operations Management (ITOM): Discovery, Service Mapping, Event Management, and Cloud Management
• Automating IT operations with Orchestration and Cloud Management
• Managing server health, capacity planning, and event correlation
• Using predictive analytics to automate service delivery

 Module 7: ServiceNow Performance Analytics & Reporting

• Introduction to Performance Analytics in ServiceNow
• Designing custom reports, dashboards, and widgets
• Leveraging Performance Analytics to drive business decisions
• Configuring Key Performance Indicators (KPIs) and SLAs

 Module 8: ServiceNow Platform Security and Compliance

• Best practices for configuring ServiceNow security
• Role-based access control (RBAC) and managing user permissions
• Implementing data encryption and securing ServiceNow data
• Ensuring compliance with industry standards like GDPR and HIPAA

 Module 9: ServiceNow System Administration and Maintenance

• Understanding ServiceNow system administration roles and tasks
• Performing system upgrades, patch management, and version control
• Monitoring and troubleshooting ServiceNow instances
• Maintaining ServiceNow platform health and ensuring optimal performance

 Module 10: Certification Preparation and Career Guidance

• Preparing for the ServiceNow Certified System Architect exam
• Study strategies, exam structure, and practice questions
• Resume-building, interview tips, and job search strategies for ServiceNow professionals
• Career opportunities for ServiceNow Architects and consultants